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Conversational Commerce & AlertsWhatsApp Automation
We build automated orders, customer support, and milestone alerts directly on WhatsApp Business API.
CAPABILITIES WE BUILD INA toolkit we build into your WhatsApp Business engine
Conversational Orders & Catalog Checkout
Allow buyers and retail partners to browse live stock, place orders, and pay directly on WhatsApp with zero friction.
Automated Shipping & Dispatch Alerts
Proactively notify customers of dispatch, transit delays, and proof-of-delivery milestones with 98% open rates.
Custom Interactive Trigger Flows
Deploy interactive CTA buttons, quick-reply options, and document capture templates mapped to your business.
82% Support Queue Deflection
Proactive dispatch updates and self-service bots resolve inquiries before customers contact your reps.
Connected to business apps
Seamless multi-agent team inbox allows human agents to intervene and chat with full CRM context.
Every build includes
Official Meta Cloud API tier-3 throughput, green-tick verification assistance, automated HSM templates, and 100% encryption.
Built for High-Converting WhatsApp Operations
Conversational catalog ordering, proactive carrier transit alerts, 24/7 AI customer triage, and official Meta Cloud API throughput.
Conversational product catalogs & WhatsApp checkout
Allow customers and distributors to browse live product lists, view personalized wholesale pricing, and place orders directly on WhatsApp.
Direct catalog sync showing real-time SKU inventory availability.
Instant UPI, credit card, and net-banking checkout inside chat.
Confirmed orders automatically create approved sales orders in your ERP.
Transmits GST-compliant PDF invoice copies upon order placement.
Monthly conversational revenue generated on WhatsApp
Turn WhatsApp Into Your Highest-Converting Business Channel
A unified conversational automation engine connecting your ERP, CRM, and order fulfillment directly to WhatsApp, enabling conversational catalog ordering, automated dispatch tracking, and instant customer notifications with 98% open rates.
WHY TWOWORKSEnterprise software in weeks, not months.
How TwoWorks AI-native engineering compares to traditional software agencies and rigid enterprise SaaS stacks.
Months of scoping decks and endless discovery meetings before seeing any working software.
Live production delivery in parallel sprints. Interactive software in Week 1.
Agency billing padding, expensive change orders, and punishing per-seat licensing traps.
Fixed transparent sprints with zero perpetual seat taxes or consulting bloat.
Forces your sales reps and operations to bend their process to generic software constraints.
Bespoke pipeline logic, quoting matrices, and ERP sync built uniquely around how you sell.
Junior account managers and offshore queues passing tickets back and forth.
Direct real-time line to the builders. Rapid bugfixes and continuous feature evolution.
Proprietary platforms where export is difficult and custom modifications cost a fortune.
Full intellectual property transfer, open standards, and zero vendor lock-in.
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5 stepsfrom discovery call to launch, no black box
We learn your customer communication touchpoints, template approvals, and ERP triggers, then build the exact system around it - not the other way around.
Discovery call
We map your customer journey, order notification requirements, and top support flows.
Scope & plan
We design the interactive menu flows, Meta WhatsApp template approvals, and webhook trigger logic.
Build
We build the official WhatsApp Business API integration, CRM sync, and automated conversational flows.
Migrate & test
We test message delivery rates, media attachments, and fallback routing across customer numbers.
Launch & support
We launch with your customer success team, monitor broadcast delivery, and optimize flows continuously.
Questions About WhatsApp Automation
Everything you need to know about architecture, implementation, and capabilities.
SEE THE PLATFORM AND TALK TO AN EXPERTBook Your Free Discovery Call
We'd love to chat and see how TwoWorks can accelerate your operations and software systems!
Enterprise Performance“We were genuinely blown away by the efficiency, expertise, and execution speed of TwoWorks. Their strategic engineering and ERP architecture transformed our operations seamlessly.”
